SuperMercader help

How to buy, how your order arrives and who to write to.

// How buying works

  1. 1Pick the product and hit “Buy”.
  2. 2Tell us which venue it goes to, who receives it and a WhatsApp phone number.
  3. 3Mark the address on the map and when they can receive it.
  4. 4Review the order and pay. The price in pesos is locked for 30 minutes from the moment you start.

// Shipping

Where do you deliver?

To food venues and supermarkets inside our delivery zone (up to 3 km). When you mark the address on the map we tell you if it falls outside.

How much is shipping?

Nothing extra: tracked shipping is included in the price.

When does it ship and how do I track it?

We pack it within 24 hours of the payment clearing. When it ships we send you the carrier and the tracking number, and again on delivery. Track it from My orders.

Can I choose when it is received?

Yes: during checkout you pick the days and up to three time slots when someone is at the venue.

// Payments

Which payment methods do you accept?

Mercado Pago, Bitcoin on its native network and a transfer from Binance (USDT, BTC, ETH, TRX or ADA).

Will I be charged every month?

No. It is a one-time payment: you pay once and it is yours. No renewals or automatic charges.

I paid and cannot see my order

Mercado Pago can take a few minutes to confirm. Check My orders; if it still does not show up, write to us with the operation number.

// Exchanges and returns

If the product arrived with a problem or you want to return it, write to us from Contact with your order number and we will sort it out with you.

Go to ContactSee my orders